In our local town there is this mini grocery store that is popular in our place because even if it is just a small grocery store you can find almost everything you need for your home…schools and even for your office. It is like a big supermarket that was only compressed. It earned his popularity and reputation not just because of its complete selection of items that you can buy from it, but also because of its services. The small business is managed by an old couple, when they started their business…they were just selling newspapers and native foods, but because of their good management maybe they had saved money enough to expand their business so that was their start. One time, I went out to buy something to nibble when I arrived at the store I was amazed of what the store looks like, the arrangement of the store is remarkably well organized. I told to myself maybe they are aware about sohoo.com and got the free document management tool because I noticed their crm has the influence from the said link. I had a chance to talk to the couple asking them for some price list of a certain item, I was surprised because they said that they will just send it to me the list online through their Send Fax Online communication system, that was so awesome isn’t it? When I was on my way home I am still so overwhelm with the couple’s marketing system, they are great!